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Have questions about your Hard Rock Games account? Visit our FAQs or reach out to our customer service team. We’re here to help!

Frequently Asked Questions

Are Hard Rock Games products free to play?

Yes! All Hard Rock Games mobile apps and online games are completely free to play. We regularly provide free virtual goods to keep you playing. Purchasing virtual goods is optional and not necessary to enjoy our games.

Do I receive Unity Points and Tier Credits for playing Hard Rock Games?

To receive Unity Points and Tier Credits, you must link your Unity account. Every 60 days, you’ll need to re-authenticate your connection from each game using a one-time passcode process in-game. Each game has different ways to earn Unity Points and Tier Credits, but all games offer both on select in-game purchases.

How do I check to make sure my Unity card/account is linked in the game?

In Hard Rock Jackpot Casino & Seminole Social Casino, click on the “Rewards” icon in the main lobby. Then, click on “My Profile” in the top right corner of the Rewards Center. In all games, click on the Unity icon or Unity cards. If your account is linked, your Unity rewards will be displayed. If not, you will be prompted to link your account.

How do I Link my Unity by Hard Rock account with Hard Rock Games products?

  1. Open any supporting Hard Rock Games product on your mobile device or computer.
  2. Enter your Unity number or Unity email address and date of birth.
  3. Check your email for a one-time passcode.
  4. Enter the passcode in the game to complete the linking process.

For a step-by-step guide, watch this?video on linking in Hard Rock Jackpot Casino.

How do I get Tier Credits playing games?

Members earn 1 Tier Credit for every eligible $1 spent on virtual goods in any connected Hard Rock Games product. Additionally, some in-game achievements can also earn Tier Credits for your linked Unity account. These achievements vary by game.

How do I get Unity Points while playing games?

Unity Points can be earned by making select eligible purchases within each game or through the Rewards Center in various games. We are actively working on additional ways for players to earn Unity Points and Tier Credits through gameplay. Stay tuned for new earning opportunities!

How do I participate in Hard Rock Games giveaways?

Most Hard Rock Games giveaways are open to eligible players in the United States and Canada, with some exceptions. For details on previous, current, and upcoming giveaways, visit our giveaways page.

How long does it take to see my earned Tier Credits and Unity Points reflected online in my Unity account?

Tier Credits and Unity Points usually appear in your Unity account almost instantly. However, please allow up to 24 hours for your balance to be correctly updated.

The Hard Rock Games product is giving me a one-time passcode (OTP) error message when I try to link my Unity by Hard Rock account; how do I fix this?

  1. Try signing out via settings menu and signing back in.
  2. Double check your Unity account number and DOB are correct.
  3. Check another email address you may have used when signing up for Unity.

If this doesn’t work, you can visit our Help page and contact us for additional support.

Why can’t I access one of the Hard Rock Games products where I’m currently located?

While Hard Rock Games are available in over 100 countries around the world, there are select countries, states, and territories where Hard Rock Games products are currently unavailable. We’re constantly working to create broader availability so check back often!

Hard Rock Games Support

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